At Kwatra Traders, we strive to provide you with high-quality tyres that meet your expectations. However, if you are not entirely satisfied with your purchase, we offer a comprehensive Refund and Return Policy to ensure your peace of mind. Please review the following guidelines for returning or seeking a refund for your tyre purchase:

  1. Eligibility for Return:
    • Tyres must be in their original condition, unused, and undamaged.
    • The return request should be made within 2 days from the date of purchase.
    • Proof of purchase, such as the original receipt or order confirmation, is required.
  2. Reasons for Return:
    • Incorrect Size: If the tyre you received does not match the size specified in your order, you may request a return or exchange.
    • Defective or Damaged Product: In the rare event that you receive a defective or damaged tyre, we will gladly replace it or provide a refund.
    • Wrong Product: If you receive a different tyre model or brand than what you ordered, we will arrange for a return or exchange.
  3. Return Process: To initiate a return or refund request, please follow these steps:
    • Contact our customer support team within the specified timeframe, either by phone or email +91-6397781185 or [email protected] , and provide your order details and reason for return.
    • Our team will guide you through the return process, which may involve providing additional information or photographs of the product.
    • Once your return request is approved, you will receive instructions on how to return the tyre(s) to us.
  4. Return Shipping:
    • If the return is due to an error on our part (e.g., wrong size, defective product), we will bear the return shipping costs.
    • If the return is not due to our error (e.g., change of mind, incorrect purchase), the return shipping costs will be your responsibility.
  5. Refund Process:
    • Upon receiving the returned tyre(s) and verifying their condition, we will process your refund.
    • Refunds will be issued using the original payment method used for the purchase.
    • Please allow [X] business days for the refund to be processed and reflect in your account.
  6. Exclusions:
    • Tyres that have been used, mounted, or installed on a vehicle are not eligible for return, unless there is a manufacturer’s warranty in place.

Note: It is essential to carefully inspect your tyres upon delivery and before installation. Any damage or discrepancy should be reported to our customer support team immediately.

We reserve the right to refuse a return or refund if the above guidelines are not followed or if the returned tyres do not meet the specified criteria.

If you have any questions or need further clarification regarding our Refund and Return Policy, please reach out to our customer support team. We are here to assist you and ensure a satisfactory resolution to any issue you may encounter.

Please note that this policy is specific to tyre purchases and may differ from our general refund and return policies for other products.